Supply & Delivery

HOW AND WHERE WE DELIVER

You can place an order either via a phone call or online Each product page has it’s own ordering facility. Use our measuring guide and quantity calculator to help you determine how much stone you will need. If you’re order has been placed online, we’ll call you to discuss your requirements prior to delivering and to organise an exact date of delivery.

DELIVERIES

We can normally deliver within nation wide, and deliveries are usually between 8am-5pm. We will deliver to the nearest and safest point of entry to the property. Deliveries on drives etc will be at the discretion of the delivery driver – they will do their best to assist you in getting the goods to the nearest desireable point.

Our delivery vehicles vary based on quantity and the type of product you purchase. Call us if you have any specific delivery instructions or restrictions.

Please report any breakages or damages within 48 hours. If possible, please take a digital picture to help us establish what caused the problem. We will replace any substandard products as quickly as possible. If the product is damaged or faulty, we will offer and exchange or refund as appropriate in accordance with your legal rights.

Please ensure that your goods are checked before signing the delivery note. If you have received a pallet or crate that is damaged and have chosen to accept the delivery, it is important that you sign the delivery note as “damaged” and that you notify us of any damage within 48 hours of delivery.

Please note that we take photographs of each order whilst the order is being processed and just prior to dispatch. This enables us to provide evidence of the consignments condition prior to delivery so that we can make a claim against our hauliers in the unlikely event that any damage occurs in transit.

COLLECTIONS

Collections can be made from our site by prior arrangement. Please ensure a suitable vehicle is used whereby goods can be mechanically loaded.  If the products you receive are not what you ordered, or do not correspond fully with the itemised description on your order, please call us immediately.